Frequently asked questions
Can I customise my order?
At this stage, we do not offer custom designs outside of the options available on our website. As we grow, we hope to introduce more personalisation options in the future.
Can I choose a different colour?
We currently offer four standard colour options. We are always looking at expanding our range and hope to introduce more colours as our collection grows.
How long does production take?
As each piece is made to order, production typically takes 5–10 business days after your design has been approved. Delivery time is additional and depends on your location.
What happens if my product is damaged during delivery?
We take great care in packaging every order, but if your product arrives damaged, please email us at info@memorielaneco.com within 48 hours of receiving your parcel.
Please include:
- Your order number
- Clear photos of the damaged product
- Photos of the packaging
We'll assess the damage and work with you to find the best possible solution.
What if there are spelling or information errors on my order?
Before production begins, we'll send you a digital design proof for approval.
Please review every detail carefully, including spelling, dates and any personalised information.
Once you've approved the design, production will begin. Unfortunately, we cannot be held responsible for any errors that were present on the approved proof.
How long does shipping take?
Shipping times vary depending on your delivery address. Once your order has been dispatched, you'll receive tracking information so you can follow your parcel.
Can I change my order after placing it?
If production has not yet started, we'll do our best to accommodate any changes.
Please contact us as soon as possible at info@memorielaneco.com.
Once production has begun, changes may no longer be possible.